More articles
RSS feed
Safety & EmergenciesFlu Season 2026-27: Set the Visitor-Screening Policy Before the First Case
Flu activity is low but rising. How infection prevention leads and administrators can set the season's visitor-screening policy now, from the questions to the stand-down.
Front-Desk OperationsHow to Choose a Visitor Management System for Senior Living: A Buyer's Checklist
Most visitor-management demos look alike for ten minutes. These questions find the real differences in check-in, screening, alerts, records, feedback, hardware, pricing, and setup.
Compliance & StaffingThe Insurance Certificate Nobody Noticed Had Expired
Vendors, contractors, and agency staff walk past the front desk every day carrying paperwork nobody has checked in months. How to move credential tracking and exclusion screening to the front door without turning reception into a compliance office.
Families & ReputationWhat Are Families Really Saying About Your Facility?
Your visitor log shows who came through the door. Family feedback tells you what happened during the visit. How skilled nursing and assisted living leaders connect check-in, post-visit surveys, and follow-up.
Safety & EmergenciesStorm Week at the Front Desk: A Hurricane‑Season Checklist for Care Facilities
The peak of Atlantic hurricane season runs through mid-October. Here is what the front desk should have ready before, during, and after a storm: staff alerts, a roster you trust, and a plan for the contractors who arrive afterward.
AI & TechnologyThe AI-Assisted Front Desk: What Senior Living Families Expect in 2026
Families track everything from their phones — and now they expect the same from senior living. Where AI genuinely helps at the front desk, where it's hype, and how to adopt it without losing the human touch.
Safety & EmergenciesWorkplace Violence Prevention Has a Front-Door Gap
Most healthcare workplace-violence programs cover patients and staff in detail and say little about the people who walk in off the street. Here is how to close the front-door gap with screening lists, staff alerts, and records that hold up.
Safety & EmergenciesMeasles Is Back: Visitor Health Screening for Long-Term Care in 2026
More than 3,600 U.S. measles cases have been reported in 2026, and CDC says facilities should consider screening visitors. Here is how long-term care can screen without turning the lobby into a checkpoint.
Compliance & StaffingThe Staffing Mandate Is Gone. The Scrutiny Isn't.
A federal court vacated the staffing minimums, Congress froze the rule, and CMS's rescission took effect in February 2026 — but facility assessments, PBJ reporting, and new contract-labor cost reporting mean nursing homes are more visible than ever.
Compliance & StaffingThe PBJ-to-iQIES Migration: What SNFs Need Now
PBJ submissions moved to iQIES in August 2026. Review key dates, validation changes, and a practical checklist for skilled nursing facilities.
Safety & EmergenciesEmergency Preparedness Starts at the Front Door
Evacuation rosters, mass staff alerts, and overdue-return tracking: the visitor side of emergency readiness that most drills skip.
Compliance & StaffingCMS PBJ Reporting: A Practical Guide for Skilled Nursing Facilities
What the Payroll-Based Journal actually requires, the quarterly deadlines that catch facilities off guard, and how to stop reconciling contract staff hours by hand.
Families & ReputationHow Senior Living Facilities Earn More Google Reviews
Families choose facilities in search. Learn why good facilities have thin review profiles and how to earn feedback without pressure.
Front-Desk Operations