Privacy Policy

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

1.2 Visitor Information Collected Through the Platform

When ArrivSure customers use the platform for visitor management, ArrivSure may process visitor data on their behalf, including:

Important: ArrivSure acts as a data processor for visitor information. Our customers are the data controllers and determine what data is collected, the legal basis for collection, and how it is used.

1.3 Automatically Collected Information

We automatically collect certain technical and usage information, including:

1.4 Single Sign-On (Social Login)

If you choose to sign in using a third-party identity provider such as Google or Apple, we receive basic profile information from that provider — your name and verified email address — solely to create or access your account. We never receive your provider password. Your use of these sign-in services is also governed by the privacy policy of the provider you choose (Google or Apple).

We use collected information to:

ArrivSure does not sell personal data.

If you provide your mobile phone number and opt in to receive SMS or text messages from ArrivSure, you consent to receive transactional or service-related messages such as alerts, notifications, confirmations, reminders, and support communications.

All categories of data described in this Privacy Policy exclude text messaging originator opt-in data and consent.

This information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

We may share text messaging opt-in data and consent only with trusted telecommunications platform providers (such as Twilio) and mobile network carriers (such as Verizon, AT&T, and T-Mobile) solely for the purpose of delivering text messages or complying with legal, regulatory, or investigational requests related to messaging services.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@arrivsure.com.

ArrivSure uses cookies and similar technologies to:

Our public website (arrivsure.com) uses two third-party tools:

These tools use cookies or similar technologies and receive information such as your IP address, browser and device details, and the pages you view. They run on our marketing website, not in the ArrivSure kiosk app, the Companion app, or the customer platform.

You may control cookies through your browser settings, including blocking or deleting them, and you can use Google's Analytics opt-out browser add-on or a content blocker. The website works without these cookies. Disabling cookies may affect certain functionality of the Services.

5.1 Service Providers

With trusted third-party vendors who assist us in operating the platform, such as hosting and infrastructure providers, payment processors, email and messaging delivery services, AI service providers for enabled features, and analytics and monitoring providers. Service providers are contractually required to protect data and use it only for authorized purposes.

5.2 Legal & Compliance

We may disclose information when required to comply with applicable laws or regulations, respond to lawful government or court requests, or protect the rights, safety, or property of ArrivSure, our customers, or others.

5.3 Business Transfers

If ArrivSure undergoes a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality protections.

We use administrative, technical, and organizational safeguards appropriate to the configured Services, including:

While no system is completely secure, we continuously improve our security practices.

ArrivSure supports eligible healthcare workflows with controls such as encrypted connections, role-based access, tenant isolation, and activity logging. Where ArrivSure acts as a business associate, the parties execute a Business Associate Agreement before regulated protected health information is processed. Customers control their configurations and remain responsible for their own legal and regulatory obligations. ArrivSure does not use customer healthcare data for marketing or advertising.

Optional in-product AI features may process prompts, records from facilities the requesting user can access, uploaded documents, and generated outputs to answer questions, draft content, identify configured signals, run checks, or pre-fill fields for human review. Processing may occur through ArrivSure and contracted AI service providers. Availability, data scope, retention, and provider terms depend on the enabled configuration and applicable customer documentation. AI output can be inaccurate or incomplete and should not be treated as a final legal, clinical, credentialing, eligibility, or reporting determination.

Customers must not submit regulated protected health information to an AI feature unless that use has been expressly approved by ArrivSure in writing and is covered by the applicable agreements.

Depending on your jurisdiction, you may have the right to:

Requests may be submitted to privacy@arrivsure.com.

This section applies to the ArrivSure visitor management kiosk application for iPad, available on the Apple App Store.

What We Collect

The App collects visitor information on behalf of the facility where it is deployed. What is collected depends on the facility's settings and may include:

How We Use It

Visitor data is collected and stored on behalf of the facility you are visiting. ArrivSure does not sell personal information to third parties. Data is transmitted over encrypted connections and retained under applicable customer configuration, contract terms, and legal requirements.

Device Permissions

Third-Party Services

The current kiosk app is designed without third-party advertising or cross-app tracking. A supported printer component may be used for badge printing; its data handling is reviewed as part of the applicable app and vendor configuration.

Children's Privacy

The App is intended for use in commercial facilities and is not directed at children under 13.

Our website describes a planned Visitor app that is not currently available. ArrivSure does not currently collect proximity or location information through that unlaunched app. Before the capability becomes available, we will update this Policy and the applicable app disclosure to explain the permission requested, whether a proximity result or location data is transmitted or stored, its retention, and available user choices.

This section applies to the ArrivSure Companion application for iPhone, available on the Apple App Store. The Companion app is used by authorized facility staff and administrators to manage visitors, receive alerts, and communicate with their team.

What We Collect

Because the Companion app is used by staff rather than visitors, the information it handles includes:

How We Use It

We use this information to authenticate you, deliver push notifications you have enabled, power messaging and collaboration features, and operate the Services on behalf of your facility. Data is transmitted securely over encrypted connections. ArrivSure does not sell personal information and does not use the app for advertising or cross-app tracking.

Device Permissions

Third-Party Services

The current Companion app is designed without third-party advertising or cross-app tracking. Push notifications are delivered through Apple Push Notification service.

Children's Privacy

The app is intended for use by facility staff and administrators and is not directed at children under 13.

Our public website offers an optional AI chat assistant that answers questions about ArrivSure and can pass your details to our team. Using it is entirely voluntary — you can browse the site and contact us by phone, email, or our contact form without ever opening it.

What We Collect

Please do not enter Social Security numbers, health or medical information, login credentials, or other sensitive personal information into the chat. It is a sales and information tool, not a secure or clinical channel.

How We Use It

Conversations are used to answer your questions, to route follow-up requests to our team, and to review common questions so we can improve our website and this assistant. If you provide contact details and ask us to reach out, we use them to respond to your inquiry. We do not sell chat data, and we do not use it for advertising or cross-site tracking.

AI Processing

To generate replies, your messages are sent to our AI provider, Anthropic, which processes them on our behalf as a service provider. Responses are generated by an AI system and may occasionally be inaccurate or incomplete — please confirm anything important with our team before relying on it.

Retention

Standalone chat transcripts are retained under our standard retention practices and periodically removed. If a transcript is attached to a follow-up request you submitted, it may be retained with that inquiry as needed to respond, maintain business records, or meet legal obligations. You may request deletion as described below, subject to applicable exceptions.

Text Messaging

The chat assistant does not ask for or record consent to receive text messages. If you share a mobile number in the chat, it is optional, and we use it only to call you about your request. See Section 3 for our SMS terms.

Your Choices

You can request a copy or deletion of your chat data by emailing privacy@arrivsure.com. See Section 9 for the full list of rights available to you.