Hear about a bad visit before it becomes a one-star review.
At checkout, families answer a short private survey on the iPad. A low score reaches the right manager the same day. Afterward, every visitor gets an invitation to review you on Google.
- Private survey at checkout
- No review gating
- Included in $249 per location
Watch a survey go from builder to follow-up
Build it, send it, invite Google reviews, alert the right people about low scores, and close the loop.
A short survey at checkout, answered while the visit is fresh
The survey starts right on the kiosk when a family member checks out, or they tap Email Me Instead and answer later. Every response lands in one dashboard with the visitor, the rating, and what they wrote, as it comes in.
- On the iPad at checkout, or by email
- Responses appear automatically
- Different surveys for different visit purposes
A low score reaches the right manager before the family gets home
Set a rule once. A low rating, a “no” to an important question, or a comment mentioning words like “fall” or “rude” sends a push, text, or email to the people you choose. They can reply to the family straight from the response.
- Rules by rating, answer, or keyword
- Push, text, or email to the staff you pick
- Follow up with the family from the response
Every visitor is invited to review you. No gating.
After checkout, each visitor gets a short link to your Google page, or Yelp, Facebook, or Trustpilot, by email or by text when they opt in. Everyone gets it, whatever score they gave, which keeps you within Google’s rules. The kiosk itself never asks for a review.
- Sent after checkout by email, or text with opt-in
- One short review link per location
- Every visitor, whatever their score
Let families thank the staff who made a difference
From the same kiosk, a family member can recognize a nurse, an aide, or anyone on your team, and tag what made it special. The message reaches the team and the person they’re thanking.
- Kindness, Teamwork, Above & Beyond, and more
- Name optional, so anonymous thanks are welcome
- Off until you turn it on
Everything you need to hear from families
Everything below is included with every plan.
Your questions
Star ratings, yes/no, multiple choice, and written comments. Build and edit your surveys from the dashboard.
Google, Yelp, Facebook, Trustpilot
Point review invitations at whichever sites matter to you, through one short link per location.
Your own wording
Write the email and text that go out, in your community’s voice.
Reply from the response
Email back and forth with the family right from their survey answers.
Word cloud and sentiment
See what families keep mentioning in their written comments, good and bad.
Score trends
Survey scores over time, so you can see whether a fix actually worked.
Compare locations
One survey across your buildings, and scores side by side for regional teams.
Your Google rating, alongside
Each location’s current Google rating, review count, and newest reviews next to what families told you privately.
CSV export
Every answer from every response, ready for your QAPI meeting.
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.
Next in the visit
See the complete journey in motion
Watch all four steps happen in one continuous visit.