Visitor check-in

The right questions for every visitor. Nothing extra for anyone else.

Families, agency staff, contractors, and vendors check themselves in on a branded iPad. Each one sees only the screening, documents, and photo that their visit needs, then walks away with a badge.

  • 12 languages
  • Photo badge in seconds
  • Included in $249 per location
Product demo · 1:15

Follow one visitor from the front door to check-out

Michael checks in to see his father, signs your policies, gets a badge, and leaves feedback on the way out.

Start at the door

One welcome screen for everyone who walks in

New visitors, returning families, checkouts, deliveries, and thank-yous for staff all start from the same screen. Visit purposes are yours to define, so a family visit, an agency shift, and a state survey each get their own path.

  • Visit purposes you name and configure
  • Returning visitors skip the paperwork
  • Courier drop-offs without a badge
The Northlake Care Center kiosk welcome screen with New Visitor, Returning, Check Out, Delivery Drop-off, and Recognize a Team Member
Only what the visit needs

Screening and signatures, only when they apply

A family member visiting Dad answers the essential-caregiver attestation and signs your visitation policy. A contractor gets safety questions and an NDA instead. Nobody sees steps that aren’t theirs.

  • Health screening questions by visit purpose
  • Documents signed on the iPad, with versions tracked
  • Asked to re-sign when a policy changes
Essential caregiver health attestation questions answered on the Northlake Care Center kiosk
When they finish

A badge in their hand. A heads-up on the host’s phone.

The moment check-in is done, the badge prints, the visit appears on the front desk’s live dashboard, and the person they came to see gets a text, email, or Companion push.

  • Photo badge with a QR code
  • On the live dashboard instantly
  • Host alerted by push, text, or email
See what the front desk sees
Check-In Complete screen with the visitor’s badge preview
Companion app notifications showing a new check-in
Every family, every language

Returning families are in and out in seconds

Regular visitors scan the QR code on their badge or Apple Wallet pass, or look themselves up by phone or email, and their details are already filled in. Anyone can switch between 12 languages at any point in the check-in.

  • Scan a badge or Wallet pass QR code
  • Or look up by phone or email
  • English, Spanish, Haitian Creole, and 9 more
Explore the iPad Kiosk app
A family member’s details filled in on the Northlake Care Center kiosk, visiting a resident
Everything included

Built for the front door of a care community

Everything below is included with every plan.

  • Group check-in

    A family can check in up to five guests together, each on the record.

  • Optional license scan

    Scan the barcode on a U.S. or Canadian driver’s license to fill in the form. Turn it on only where you want it.

  • Watch list and bans

    VIP, watch-list, and banned visitors are flagged at check-in, and the right staff hear about it.

  • Vendor credentials

    Expired insurance or license? Warn the front desk, or stop the check-in until it’s current.

  • A lobby screen that works

    Your logo, a welcome message, a bulletin board, and QR links to guest Wi-Fi between visitors.

  • Photo badges

    Prints on the Brother QL-820NWB over Wi-Fi or Bluetooth. Reprint from the front desk anytime.

Avante Group

Avante Group runs ArrivSure across its Florida care communities.

Read the customer story
10
Avante Group locations live in Florida
737
Check-ins in 30 days at one building
96%
Of those check-ins came from returning visitors
Minutes
Monthly provider-hour review now takes minutes, not hours

Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.

Next in the visit

Next: See who’s here

The moment check-in finishes, the visit shows up on the front desk’s live dashboard.

Continue to step 02

See ArrivSure at your front door

Tell us who comes through your doors: families, agency staff, vendors, surveyors. In 20 minutes we’ll show you how ArrivSure handles each of them.