Protect every visitor record. Prove it when asked.
Encryption, access by role, an append-only activity log, and legal-hold tools, built for skilled nursing, senior living, and healthcare teams that answer to surveyors, auditors, and counsel.
- Append-only activity log
- Access by role
- Encrypted in transit
Every login, change, and signature, on the record
ArrivSure keeps an append-only activity log you can pull up for internal reviews, customer security reviews, state surveys, and audits. Filter it by date, user, event type, and action.
- Logins, failed logins, and exports, with IP address and device
- Denied access is logged, not just what succeeded
- Every signature stored with the document version that was signed
Reception sees reception. Clinical data stays gated.
Global, company, and facility admins plus receptionists, each with the permissions their job needs. Healthcare, assessment, and compliance workspaces stay off for reception staff until you grant them.
- Reusable role templates
- Per-user overrides for reception staff
- Every permission change lands in the activity log
Sensitive files encrypted at rest. Staff messages too.
Encrypted in transit. Visitor photos, driver’s-license images, credential documents, and staff messages are also encrypted at rest. Staff coordination moves out of personal texts and into a workspace your organization controls.
- Message history retained, with every redaction recorded
- History export for authorized reviewers
- Staff only. Family messages run in a separate front-desk inbox.
- TLS on every connection
- Visitor photos
- Driver’s-license images
- Credential documents
- Staff messages
Legal holds and review, built in
When a legal request comes in, you don’t need a separate tool. Place a hold, search the record, tag what matters, and export it for counsel.
- Holds by custodian, conversation, or date range
- Held records skip retention purges while the hold is active
- Reviewer tags and integrity-hashed exports
- Place a holdBy custodian, conversation, or date range. Held records skip retention purges.
- Search the recordFull text, with exact-phrase, boolean, fuzzy, and pattern options.
- Tag what mattersResponsive, privileged, key, or not relevant.
- Export for counselEvery export carries integrity hashes.
More ways we protect your data
BAA requests
Need a BAA? Talk to us about your organization.
No selling, no ad tracking
We don’t sell personal information. Our apps carry no advertising and no cross-app tracking.
Biometric app lock
Companion locks with Face ID or Touch ID, keeps its sign-in token in the iPhone Keychain, and re-locks after 5 minutes in the background.
Isolated roster feeds
Each company’s roster files land in their own locked-down folder, and the sending account decides whose data it is, never the file.
Automatic deprovisioning
When someone drops off your roster file, the account the sync created for them is switched off at the next sync.
Logged support access
When ArrivSure support views your account, the session is logged and every action shows the real person behind it.
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.