Visitor operations

Visitor Operations That Continue Beyond Check-In

Guide the arrival on iPad, give reception a current operating view, put actions in staff hands, and continue the relationship through the Visitor Portal.

Four connected parts

One visitor-operations platform

ArrivSure starts with a better arrival, then keeps the people, records, staff response, and follow-through connected.

Arrival

Check-in, screening, documents, optional license capture, badges, deliveries, events, and the workflows that shape the first interaction.

Staff response

Reception, Companion, alerts, reports, directories, devices, and the work that continues away from the kiosk.

Feedback & follow-up

Visitor Portal, surveys, public-review outreach, messaging, events, and staff recognition connected to the visit.

Regulated workflows

Credentials, exclusion screening, assessments, roster automation, PBJ, patient census, and e-discovery where applicable.

For Visitors

Visitor Check-In Experience

Self-service check-in on our native iPad kiosk app—with health screening, document signing, photo capture, optional driver's-license barcode capture, and configured badge printing on supported hardware. Between check-ins, the kiosk can display your branding, services, and policies.

Native iOS kiosk app on a compatible iPad
12-language check-in, switchable mid-visit
Optional driver's-license barcode capture
Group check-in for up to 5 guests
On-screen document signing
Digital badges for return visits — Apple & Google Wallet
Explore visitor check-in
Current ArrivSure visitor check-in form
For Reception

Reception Dashboard

An auto-refreshing view of people recorded as on-site, with quick actions for check-in or checkout, badge reprints, messaging, and emergency workflows—plus traffic analytics and a multi-location overview.

Auto-refreshing recorded on-site view
Quick check-in/out & badge reprint
Search by name, email, phone, or badge
Configurable SMS, email & in-app alerts
Evacuation views based on recorded arrivals
Multi-facility overview for operators
Explore the dashboard
app.arrivsure.com
Current ArrivSure reception dashboard
Grow Reviews

Reputation Management

Configure post-checkout public-review outreach while private surveys, sentiment-assisted analysis, and staff alerts help your team understand and respond to visitor concerns.

Configurable public-review outreach
Google, Yelp, Facebook & Trustpilot destinations
Private surveys with sentiment analysis
Two-way visitor messaging
Cross-location comparison
Response export for reporting
Explore reputation tools
app.arrivsure.com
Current ArrivSure survey analytics
Host Events

Event Management

Run open houses, family nights, and health fairs from the same kiosk—online registration, digital tickets, QR check-in at the door, and an auto-refreshing record of completed attendance.

Custom branding & capacity limits
Registration, approvals & waitlists
Digital tickets — email, Apple & Google Wallet
QR express check-in at the kiosk
Recorded attendance & no-show tracking
Post-event analytics & attendee export
Explore event management
Current ArrivSure kiosk welcome screen
For Operators

Administration & Multi-Facility

Centralized control across every location—users and granular permissions, document lifecycle, notification rules, device and printer operations, and facility cloning for faster rollouts.

All facilities from one dashboard
Granular role-based permissions
Document versions, expiry & re-signing
Contact directory with departments
Device approval & remote refresh
Facility cloning for new locations
Explore administration
app.arrivsure.com
Current ArrivSure analytics dashboard
The Complete Platform

Continue before and after check-in

Give visitors, families, staff, and operators the connected tools they need beyond the lobby interaction.

ArrivSure AI

Ask permission-scoped questions, receive configured briefings and survey digests, and use AI-assisted drafts and checks with human review.

Visitor Portal

An available-now web portal for visitor documents, questionnaires, credentials, events, messages, surveys, tasks, and provider signoffs.

Staff Recognition

Let visitors and families recognize employees from the kiosk or Visitor Portal, with moderation, notifications, and an approved leaderboard.

Credentialing & Screening

Vendor and provider credential tracking with expiry alerts, OIG and SAM.gov exclusion screening, NPI registry matching, and track/warn/pause workflow rules at check-in.

Assessments & Rounds

Versioned assessment templates on recurring schedules, a daily conduct queue for staff, employee surveys, and one-click exports.

Deliveries

A guided kiosk flow for food and packages, configured recipient notifications, and a reception dashboard for deliveries recorded as pending pickup.

Roster Sync & Provisioning

Scheduled employee and patient roster feeds over secure SFTP, with role-based account provisioning and deprovisioning after successful syncs.

Companion App for Staff

The staff iPhone app—an auto-refreshing view of people recorded as on-site, configured notifications, secure team messaging, and mobile access to reports and authorized workspaces.

Security & Compliance

Encrypted connections, role-based access, tenant isolation, activity history, encrypted staff messaging, and preservation and review tools for eligible workflows.

Healthcare & PBJ

PBJ collection, sign-off, review, and export-preparation support, plus recorded patient census and configured overdue-return workflows.

Safety & Emergency

Mass alerts to configured staff groups, evacuation views based on recorded arrivals and departures, and watch-list, VIP, and ban-match alerts.

See ArrivSure in Your Workflow

Tell us who comes through your doors and what your team needs to know. We’ll tailor the walkthrough to your facility, policies, and priorities.

Request a Tailored Demo See Pricing