Encrypted in transit and at rest
Encrypted in transit: every connection runs over TLS, and HSTS keeps browsers on HTTPS. Visitor photos, driver's-license images, credential documents, and staff messages are also encrypted at rest.
Safeguards
Locked down, and on the record.
What your IT and compliance team will ask about, answered up front.
A full audit trail
An append-only audit log records sign-ins, failed sign-ins, record views, edits, deletions, exports, and denied access.
Legal holds
Put staff messages on legal hold and search them for discovery. Held records are kept out of routine purges.
Access by role and facility
Each user sees only the facilities and records their role allows. Company, facility, and workspace permissions keep one building's data out of another's.
Sessions that time out
Web sessions expire after inactivity, and links to photos and ID images are short-lived signed links.
Face ID on the staff app
The Companion iPhone app locks with Face ID or Touch ID and stores sign-in credentials in the iOS Keychain.
Privacy by purpose. ArrivSure does not sell personal information or use it to build advertising profiles. Customer data is used to run, secure, support, and improve ArrivSure, as described in the Privacy Policy.
Built for healthcare
Need a BAA? Talk to us about your organization.
You decide what ArrivSure collects. Driver's-license capture, photos, documents, and screening questions are set per facility, and you choose who on your team can see them. With Managed Kiosk, ArrivSure also manages the kiosk iPad remotely.
AI your staff stays in charge of
AI is opt-in. Your organization decides whether to turn it on.
Staff review every summary, draft, and pre-fill before it's used.
The AI assistant reads records but can't change them, and it only answers about facilities the person asking can access.
Know the limits
What ArrivSure does, and what it doesn’t
ArrivSure records who checked in, when, and why, and tells the right staff. It doesn’t verify identity or unlock doors. Your team decides who goes where.