Your front desk, in every pocket.
Companion is the iPhone app for administrators, DONs, and managers. Know who just walked in, act on the alert that matters, and reach your team from anywhere in the building.
- Included with every plan
- iPhone, iOS 17 or later
- Face ID or Touch ID lock
See Companion in the hands of your team
Arrival alerts, who is on site, the full visit record, and the evacuation list, all from an iPhone.
The alert, the visitor, and the next step in one tap
You choose which staff hear about which visits, by push, text, or email. VIP and watch-list alerts arrive as Time Sensitive, so they break through Focus. Some you can handle right from the lock screen; for the rest, one tap opens the visitor.
- Check Out from a check-in alert
- Approve or Deny a pre-registration
- Reply to a message without opening the app
Everyone in the building, and everyone on the way
See every visitor on site with their purpose and who they came to see, then switch to checkouts, recurring visitors, or the full log. The evacuation list is one tap away, and on event nights you can check families in from your phone.
- Search and filter everyone on site
- Evacuation list in one tap
- Event attendees and walk-ins
Message one person, or alert the whole building
Team threads keep the front desk, nursing, and administration on the same page, with photos, reactions, and read receipts. When everyone needs to know now, send a lockdown, weather, or Surveyors On-Site alert to the right staff groups by text and email.
- Group threads, encrypted at rest
- Mass-alert templates: tap one to send
- Surveyors On-Site, ready when you need it
The rest of the building, in the same app
Review a vendor’s license or an expiring TB test, verify or reject new documents, and see what’s waiting at the front desk for which resident. It all lives in Companion, so it doesn’t wait until you’re back at a computer.
- Credential status and documents to review
- Deliveries waiting for pickup
- Exclusion-screening results and overrides
A command center, not just alerts
Companion is included with every ArrivSure plan.
Pre-registrations
Approve or deny a pre-registration from the notification, approve new recurring visitors, and send visit invitations.
Badge reprint from anywhere
Lost badge? Reprint it from your phone and the lobby kiosk prints it on its Brother printer.
Family messages and Moments
A front-desk inbox for two-way threads with families, plus shared photo Moments you approve before they go live.
PBJ hours and census
Review and approve provider hours, and track resident census, departures, and returns from your phone.
Assessments and rounds
A daily queue of resident assessments and rounds, with a list of who hasn’t been assessed yet.
Surveys and reviews
Track survey ratings and review activity, and read every response from anywhere.
Reports
Traffic trends and hourly heatmaps. Tap any day or hour to see who checked in, then export or schedule the report.
Home and lock-screen widgets
Who’s on site, packages waiting, and registrations to review, without opening the app.
Face ID or Touch ID lock
The app re-locks after five minutes in the background. No ads or analytics SDKs.
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.
Next in the visit
Next: Follow up
At checkout, visitors leave private feedback, and every one of them is invited to review you on Google.