Families notice great care. Now your staff hear about it.
Visitors and families thank a team member from the lobby kiosk or the Visitor Portal. You approve it, the employee gets notified, and it goes up on your recognition wall.
- On the kiosk and the Visitor Portal
- Nothing shared until you approve it
- Employees notified by email or Companion
A thank-you button on the way out the door
A daughter tells the nurse’s aide she was wonderful with her mother, and nobody else ever hears it. With Recognize a Team Member on the kiosk welcome screen, she can say so before she leaves, or later from the Visitor Portal on her phone.
- Right on the kiosk welcome screen
- From the Visitor Portal, anytime
- Takes a name, a tag, and a few words
Nothing goes up until you say so
Thank-yous wait in a staff queue. Approve them, tidy the wording for display, or hide them. Approved notes go up on your recognition wall, with a 90-day leaderboard of the people families keep mentioning.
- Approve, edit for sharing, or hide
- A wall of approved thank-yous
- A 90-day leaderboard by team member and tag
The person who earned it gets the message
Once you approve a thank-you, the employee gets it by email or as a Companion app notification, in the family’s own words. Each note shows whether the notification went out.
- Email, or a push on the Companion app
- The family’s words, as you approved them
- Notification status on every note
From “thank you” to the break-room wall
Everything below is included with every plan.
Say what stood out
Kindness, Above & Beyond, Teamwork, Excellence, and Communication tags show what the family noticed.
Works with your roster
Pick the employee from your staff roster, or type a name when the person isn’t listed yet.
Anonymous is fine
At the kiosk, visitors can add their name and relationship to the resident, or leave both blank.
Edit for sharing
Tidy the wording for display before anyone else sees it, or hide a note entirely.
Front desk in the loop
Reception is notified when a new thank-you comes in, ready for review.
On where you want it
Turn the kiosk button on for each facility that wants it.
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.