Deliveries

Scan the label. We find the recipient.

Couriers drop off lunches and packages at the kiosk and leave. The recipient gets a push or an email, and the front desk sees everything still waiting.

Request a 20-Minute Demo Watch the 1-minute tour
  • 9 carrier quick-picks
  • Up to 3 automatic reminders
  • Included in $249 per location
Delivery Drop-off on the Northlake Care Center kiosk: package for a resident, carrier Amazon, and a label scan
At the kiosk

A short, guided drop‑off. No sign-in sheet.

On the same iPad that checks in visitors, the courier taps Delivery, scans the label, and leaves. The iPad reads the tracking number and carrier and matches the recipient. No label? Pick the carrier and the person.

  • Carrier quick-picks: UPS, FedEx, USPS, Amazon, DHL, DoorDash, Uber Eats, Grubhub, or a restaurant
  • Pick any staff member or resident, or leave it with the front desk
  • Several packages for different people in one drop-off
See the iPad Kiosk app
The Northlake Care Center kiosk welcome screen with a Delivery Drop-off option next to visitor check-in
At the front desk

Every waiting package, in one list

New drop-offs ring the front-desk bell the moment they’re logged. Mark one picked up, note who took it, or nudge the recipient again with one tap.

  • Search by recipient or carrier, or filter by type
  • Mark picked up and record who took it
  • Edit, cancel, or browse the full delivery history
app.arrivsure.com
Deliveries page at Northlake Care Center: 9 awaiting pickup, with packages and food deliveries for residents and staff
On the floor

The nurse in the hallway knows her lunch is here

Staff get a Companion push when something arrives for them, and for resident deliveries the front desk is alerted. A package handed to a nurse in the hall gets logged from her iPhone and tracked like any other.

  • The waiting count sits right in the Companion app
  • Log a delivery from an iPhone
  • Room numbers on resident deliveries
See the Companion app
Companion notifications for food and package deliveries at the front desk
Companion Deliveries list with 5 awaiting pickup for staff and residents
Everything included

Built so nothing sits at the desk

  • Automatic reminders

    Still waiting after 4 hours (you choose the time)? The recipient is reminded, up to 3 times.

  • Act from the notification

    The front-desk notification has Mark Picked Up and Notify Again buttons right in it.

  • Food and packages together

    One flow handles a DoorDash lunch and a FedEx box alike, with carrier quick-picks from UPS to Grubhub.

  • Nothing sits unnoticed

    Every waiting delivery shows how long it’s been there, and turns red after 4 hours.

  • History and CSV export

    Every delivery keeps its recipient, carrier, tracking number, and who picked it up. Search it or export it.

  • Up to 50 packages at once

    A courier with a cart full of boxes logs them all in one drop-off.

Envoy sells Deliveries as an add-on at $250 per location per month. Here it’s part of the plan. See ArrivSure vs Envoy →

Avante Group

Avante Group runs ArrivSure across its Florida care communities.

Read the customer story
10
Avante Group locations live in Florida
737
Check-ins in 30 days at one building
96%
Of those check-ins came from returning visitors
Minutes
Monthly provider-hour review now takes minutes, not hours

Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.

Stop losing lunches at the front desk

Deliveries is included in $249 per location per month. No add-on fee.

Request a 20-Minute Demo See pricing