Envoy is built for offices and workplaces. ArrivSure is built for senior living and skilled nursing, with PBJ hours, resident census, survey-day alerts, and family feedback in one plan at $249 per location.
Envoy’s healthcare page is written for hospitals, clinics, and health systems. ArrivSure is built around what a care building’s front desk handles every day: families, agency staff, therapists, vendors, state surveyors, and residents going out to appointments. Provider visits become PBJ hours, resident sign-outs feed the census, and a surveyor check-in alerts your administrator and DON.
Source: [2]
ArrivSure is $249 per location per month, month to month, with badges, documents, watch lists, driver’s-license capture, deliveries, and emergency alerts all included. Envoy Premium is $362 per location per month billed annually. Watch lists and ID scanning are on Enterprise, and Deliveries ($250 per location per month) and Response ($2 per user per month) are priced separately with a platform fee.
Source: [1]
Every agency, therapy, and physician visit becomes a draft PBJ work entry with the CMS job code, NPI, and pay type. Providers sign off at the kiosk or by a one-time link, pre-export checks catch missing sign-offs and days over the cap, and you download the XML for iQIES.
Mark a visit purpose as State survey and your administrator and DON get a push, text, or email when surveyors check in. The Emergency Hub watches weather, wildfire, smoke, and river feeds near each building, runs incident playbooks built around the CMS emergency-preparedness rule, and keeps an evacuation roster of every visitor checked in. It’s all in the $249 plan.
Families answer a short survey at the kiosk when they check out. A low score, a flagged keyword, or a “no” alerts the right manager by text, email, or push. Then every visitor gets the same invitation to review you on Google, Yelp, Facebook, or Trustpilot. Envoy’s published survey is an email sent 24 hours after sign-in, with a weekly results summary.
Source: [3]
We checked Envoy’s public site on September 29, 2026. If any of these exist and aren’t published, tell us and we’ll update this page.
Provider visits become PBJ work entries with sign-off, pre-export checks, and a PBJ XML file for iQIES. NPIs are matched against NPPES.
How it worksResidents sign out for appointments and outings at the kiosk. Overdue returns are checked every 5 minutes and flagged to your team.
How it worksA State survey visit purpose alerts your administrator and DON when surveyors check in, and one tap sends a Surveyors On-Site alert to your team by email and SMS.
How it works16 healthcare and vendor credential types, uploaded by providers in the Visitor Portal. Monthly OIG exclusion checks, NPPES matching, and a kiosk gate set to Off, Warn, or Block.
How it worksAfter checkout, every visitor gets the same invitation to review you on Google, Yelp, Facebook, or Trustpilot, by email or opt-in text.
How it worksFrom any phone browser, families, vendors, and providers sign documents, upload credentials, sign off PBJ hours, and RSVP to resident events.
How it worksIncident playbooks built around the CMS emergency-preparedness rule, a two-way roll call by text, an after-action report, and a heads-up when every kiosk at a building goes offline.
How it worksAssessment templates, including State Survey Readiness, scheduled daily, weekly, or on admission.
How it worksFamilies can thank a staff member by name at the kiosk, and your team sees it.
How it works| Feature | ArrivSure | Envoy |
|---|---|---|
| Care workflows | ||
| Who the healthcare page is written for | Senior living & skilled nursing | Hospitals, clinics & health systems[2] |
| PBJ provider hours: sign-off, checks & XML for iQIES | Not published[2] | |
| Resident census, sign-out & overdue returns | Not published[2] | |
| Survey-day alerts to administrator & DON | Not published[2] | |
| Provider & vendor credentialing | 16 credential types, monthly OIG check, NPPES match, kiosk gate | Contractor Compliance integration (beta): visitor’s company checked against an approved list[5] |
| Emergency playbooks | Built around the CMS emergency-preparedness rule | Pre-built alert templates for common incidents[6][12] |
| Families & reputation | ||
| Visitor feedback | Checkout survey at the kiosk; a low score alerts a manager by text, email, or push | Email survey 24 hours after sign-in; weekly results summary[3] |
| Review invitations (Google, Yelp, Facebook, Trustpilot) | Not published[4] | |
| Visitor Portal: credential uploads, PBJ sign-off & event RSVPs | Pre-registration from an invite email, including legal documents[7] | |
| Staff recognition from families | Not published[8] | |
| What the price includes | ||
| Price per location | $249/month, every feature | Premium $362/month, billed annually; Enterprise custom[1] |
| Watch list screening | Included | Enterprise plan[1] |
| Driver’s-license capture | Optional barcode capture, included (not ID verification) | ID scanning on Enterprise: 500 scans/year, plus add-ons[1] |
| Package deliveries | Included | $250/delivery location/month, billed annually, plus platform fee[1][14] |
| Staff emergency alerts, roll call & threat monitoring | Included (Emergency Hub) | Response: $2/user/month, billed annually, plus platform fee; visitor emergency notifications on Premium[1] |
| Billing term | Month to month | Billed annually[1] |
| Where Envoy goes further | ||
| Kiosk languages | 12, including Haitian Creole | 40+; Haitian Creole not listed[9] |
| Third-party integrations | Roster sync from HR or EHR export files over SFTP | 100+ apps, including Okta, Entra ID, Slack, Teams, Brivo, Meraki[4] |
| Staff SSO / SCIM | SSO on Premium; SCIM on Enterprise[1] | |
| Access control & Wi-Fi provisioning | Enterprise plan[1] | |
| Desk & room booking | Reservations: $5/bookable resource/month[1] | |
| Free tier | No; self-setup with a card | Basic: 100 entries/month, up to 50 in the directory[1] |
Checked against Envoy’s public pages on September 29, 2026. Sources are numbered below. Trademarks belong to their owners. See something out of date? Tell us.
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.
Every feature included, on iPads you own. Month to month. Or a Managed Kiosk with the iPad, stand, Brother printer, and remote management from $299/location/month on 36 months.
See pricingBilled annually: $4,344 a year per location. Watch lists and ID scanning are on Enterprise, which is custom-priced. Deliveries ($250 per delivery location per month), Response ($2 per user per month), and Reservations are priced separately, each billed annually with a platform fee applied on top.[1]
Software Only is month to month, so you can start before your current agreement ends and run both for a week.
Send us your visitor types, screening questions, documents, and badge layout. We set them up in ArrivSure with you.
Import staff and residents from a CSV, so hosts and census are ready on day one.
Use iPads you already own, or a Managed Kiosk that arrives configured, locked down, and ready.
Yes. ArrivSure is built for care buildings: check-in, PBJ provider hours, resident census and sign-out, survey-day alerts, provider credentialing with OIG screening, family surveys, and review invitations, all in one plan at $249 per location per month. It fits senior living communities, skilled nursing facilities, and care groups with several buildings.
Envoy Premium is $362 per location per month, billed annually. Watch lists and ID scanning are on Enterprise, which is custom-priced, and Deliveries and Response are priced separately. ArrivSure is $249 per location per month on iPads you own, month to month, with every feature included. A Managed Kiosk with the iPad, stand, Brother printer, and remote management starts at $299 per location per month on a 36-month agreement.
We didn’t find PBJ or resident census on Envoy’s public pages. ArrivSure turns every provider visit into a draft PBJ work entry, collects sign-off, checks the data before export, and builds the PBJ XML for iQIES. Residents sign out at the kiosk, and overdue returns are flagged to your team.
Envoy publishes a Business Associate Addendum that applies once a customer enables its HIPAA Feature, and asks healthcare buyers to contact their account team. Need a BAA from ArrivSure? Talk to us about your organization.
Yes, at no extra cost. ArrivSure sends mass alerts by email, SMS, and Companion push from a template library that includes lockdown, weather, elopement, and Surveyors On-Site. The Emergency Hub checks national weather, wildfire, smoke, and river feeds near each building every 5 to 15 minutes, runs a two-way roll call by text, and keeps an evacuation roster of every visitor checked in.
Usually, yes. ArrivSure runs on a standard iPad with iPadOS 26 or later, in landscape or portrait, and prints badges on the Brother QL-820NWB or QL-820NWBc. Set it up yourself with our self-setup guide, or choose a Managed Kiosk that arrives configured.
