The surveyors just checked in. Your administrator and DON already know.
ArrivSure checks in families, agency staff, vendors, and state surveyors on an iPad, alerts the right people, and turns provider visits into PBJ hours your team reviews and exports. $249 per building per month.
- Surveyor-arrival alerts
- PBJ hours from check-in
- Agency credentials at the door
Check-in figures: Avante at Inverness, 30 days. Location count as of September 2026. Review time reported by Avante.
Survey day shouldn’t start with a surprise in the hallway.
State surveys are unannounced. With ArrivSure, the front-door check-in becomes your first warning, so leadership knows the moment surveyors arrive instead of when someone comes looking for them.
Surveyors check in like anyone else
Add “State survey” as a visit purpose. Surveyors choose it at the kiosk, get a badge, and are on the record with an arrival time.
The right people hear about it right away
An alert rule sends a Companion app push, a text, or an email to whoever you pick.
Or tell the whole building in one tap
Send the ready-made “Surveyors On-Site” alert by email and text from the dashboard or the Companion app.
- Lobby kioskVisitor checks in · Purpose: State survey
- Administrator & DONPush alert: State survey team checked in
- All staff“Surveyors On-Site” sent by text and email
- Front deskSurveyors on the live dashboard with badges
What your administrator and DON see
Visit analytics, scheduled reports, agency staff hours ready for PBJ, mass-alert templates, and the Emergency Hub.
Provider hours come from the check-in itself
Physicians, therapists, and agency staff check in and out at the kiosk. ArrivSure turns each visit into a draft work entry, gets the provider’s sign-off, and lets your staff review everything before exporting quarterly PBJ XML.
- Draft entries with work date, job code, pay type, NPI, and hours
- Missed checkout? A one-time link by email or text to confirm
- Quarterly XML in the CMS PBJ format, ready for your team to submit
Keep the census, departures, and returns in one view
See each resident’s room and bed, who is out on a departure, why, who signed them out, and when they’re due back. Overdue returns can alert staff. Resident rosters can sync from your system by secure SFTP.
- Departure reason, staff member, and expected return
- Alerts when a return is overdue
- Visitors linked to the resident they came to see
Regular families are in and out in seconds, and heard after
Returning families scan the QR code on their badge or Wallet pass, or look themselves up by phone or email, so their details are already filled in. At checkout they can rate the visit privately. A low score alerts the staff you choose, and every visitor gets the same Google review invitation by email or text, whatever they rated.
- Returning families skip the paperwork
- Private checkout survey with low-score alerts
- Google review invitations to every visitor
Move agency and vendor records out of the binder
Collect COIs, licenses, immunization records, and background-check records before or at arrival. ArrivSure tracks expiry dates and flags anything missing or expired, and you choose what happens at the kiosk when something lapses.
- Expired document? Track it, warn staff, or stop the check-in
- Checked against the OIG exclusion list and the NPI registry, plus SAM.gov where enabled
- Possible matches go to staff for review
Everything at the SNF front door, in one place
Included in $249 per building per month.
Resident and staff rosters
Rosters sync by secure SFTP, matched by MRN or another ID.
Agency and contractor history
Who came, how long they stayed, and which documents and acknowledgements were on file.
Watch-list matches
A possible match pauses the check-in and quietly alerts the staff you choose.
Who’s here, and an evacuation roster
A live on-site list, and an evacuation roster that prints to any printer.
The Companion iPhone app
Push alerts and team messaging for the front desk, the DON, and the administrator.
Photo badges
Badges print on Brother label printers, and the front desk can reprint one anytime.
PBJ and skilled-nursing resources
PBJ reporting guide
The steps and responsibilities behind provider-hour records and PBJ reporting.
Read the guidePBJ and iQIES checklist
A practical checklist for the people, records, review, and submission steps.
Read the checklistAvante customer story
See how Avante Group runs ArrivSure across 10 Florida locations.
Read the Avante storyHearing from families
How post-visit feedback helps skilled nursing leaders understand the experience behind each visit.
Read the articleEvaluating Accushield?
Compare published pricing, hardware approach, PBJ workflows, and staff tools side by side.
See the comparisonHealthcare and PBJ workflows
Provider hours, sign-off, review, census, departures, and export in more detail.
Explore
Skilled-nursing and PBJ FAQ
Does ArrivSure submit PBJ files directly to CMS?
No. ArrivSure collects provider hours, gets sign-off, and prepares the quarterly XML. Your team reviews it and submits it to CMS.
Can we know the moment surveyors arrive?
Yes. Add “State survey” as a visit purpose and set an alert rule. When a surveyor picks it at the kiosk, the administrator, DON, or regional team gets a push, text, or email. You can also send the ready-made “Surveyors On-Site” alert to all staff by email and text from the dashboard or the Companion app.
How do agency staff check in?
They choose their visit purpose on the kiosk, and ArrivSure checks the documents on file. If something has expired, you decide whether the kiosk lets them in and alerts staff, or stops the check-in until it’s current.
What happens when a provider misses checkout?
The visit and its draft hours go to an exceptions list, and the provider can get a link by email or text to confirm their time. Your staff review and correct it before export.
Does NPI matching verify identity or licensure?
No. It checks the submitted NPI against the NPPES registry so staff can spot mismatches. It doesn’t confirm who the person is or whether their license is current.
Can ArrivSure sync a resident or staff roster?
Yes. Resident and staff rosters can sync by secure SFTP file feed, matched by MRN or another identifier. We set up the file format and mapping with you during onboarding.
Does ArrivSure replace the EHR, payroll system, or emergency plan?
No. ArrivSure handles the front door, provider hours, and vendor records. Your EHR, payroll system, and emergency plan stay where they are.
What does it cost?
Software Only is $249 per building per month, month to month, with annual agreements available. If you want us to supply and manage the iPad, stand, and badge printer, Managed Kiosk starts at $299 per building per month on a 36-month agreement.
PUBLISHED PRICING
Your iPad or ours, for your facilities.
Run ArrivSure on an iPad you already own, or let us supply and set up the iPad, stand, and badge printer. Managed Kiosk includes the full platform, remote device management, and hardware support.
Software Only: $249/location/month
Month to month on your own iPad · annual agreements available
Managed Kiosk: from $299/location/month
36-month agreement · one managed kiosk per location