Check-in figures: ArrivSure records for Avante at Inverness, 30 days, reviewed September 2, 2026. Location count as of September 2, 2026. Provider-hour review time reported by Avante.
A care organization built on “Serve. Care. Heal.”
Avante operates skilled nursing and rehabilitation communities across Florida, including Avante at Inverness and the expanded memory care community at Avante at Ormond Beach. Every day, family members, physicians, therapists, vendors, and prospective residents come through its front doors.
In senior care, the front desk is where families form first impressions, where provider time gets recorded for federal reporting, and where the first sign of a state survey walks in. Avante wanted that desk working for its team, not against it.
Paper logs gave Avante records, but no real insight
Before ArrivSure, the building had a sign-in sheet and a lot of manual work behind it. Three problems kept surfacing.
No live visitor roster
Staff couldn’t quickly see who was in the building, why they came, or how long they’d been there, which matters for families and for emergencies.
Provider hours tallied by hand
Physician and provider time for Payroll-Based Journal (PBJ) reporting was added up from paper at month end, a job that could take hours or most of a day.
Family feedback arrived too late
With no checkout survey, a family’s concern could surface days later, sometimes in a public review, when it was too late to fix.
One system for the whole visit, from arrival to follow-up
Avante put ArrivSure at the reception desk and turned on the parts that matter most in a care setting. Every visit now lands in one system instead of on a clipboard.
A live on-site roster
Everyone checked in, why they’re here, and how long they’ve stayed, with checkout, badges, and an evacuation roster that prints to any printer.
Faster arrivals, recognized faces
Frequent family members and providers check in by QR code, phone, or email instead of rewriting their details on every visit.
Surveys, alerts, and Google reviews
A checkout survey on the kiosk, low-score alerts to staff, and Google review invitations by email or text after every visit.
Open houses without the chaos
Invitations, RSVPs, digital tickets, and QR check-in for community events, used to launch the new memory care unit at Avante at Ormond Beach.
Provider hours come from the check-in itself. When a physician or therapist checks in and out, ArrivSure creates a draft work entry. Missed the checkout? A text or email asks the provider to confirm. Staff review everything before export.
A clear view of who’s in the building
In 30 days, Avante at Inverness logged 737 check-ins, and 96% came from returning visitors the kiosk already knew. The dashboard sorts every arrival by why they came.
Nearly three in four check-ins were family members visiting a resident, by far the largest share of front-desk traffic.
Provider-hour review: from most of a day to minutes
About 10% of check-ins at Inverness were medical consultations: physicians, therapists, and other providers. Each of those visits creates a draft time record, and a missed checkout sends a text or email asking the provider to confirm. Staff review the totals and export them for PBJ.
When surveyors arrive, the whole team knows
State surveys are unannounced. Avante uses ArrivSure’s mass alerts to tell its team when surveyors arrive. One tap from the dashboard or the Companion app sends the alert by email and text, so department heads hear it right away instead of from the hallway.
A 3-star visit reaches staff right away
The checkout survey asks families the questions that matter in care: were you greeted and welcomed, was your loved one treated well, did the clinical team keep you informed, was the facility clean. Each response gets a one-to-five star score and open comments.
At Avante, a rating of three stars or lower sends an email and text alert to designated staff, so someone can follow up while the visit is still fresh.
Separately, every visitor gets the same Google review invitation by email or text after they leave, whatever they rated.
Before and after ArrivSure
| Area | Before | With ArrivSure |
|---|---|---|
| Visitor visibility | BeforePaper sign-in, no live view | With ArrivSureLive dashboard of who’s on-site, why, and for how long |
| Recurring visitors | BeforeRe-entered details every visit | With ArrivSure96% of check-ins from returning visitors, recognized at the kiosk |
| Provider / PBJ hours | BeforeManual tally, up to most of a day | With ArrivSureDraft records and provider sign-off; review takes minutes (reported by Avante) |
| Family feedback | BeforeSurfaced late, sometimes publicly | With ArrivSureKiosk survey with low-score alerts, plus Google review invitations to every visitor |
| Events | BeforeManual invites and sign-in | With ArrivSureRSVPs, digital tickets, and QR check-in (Ormond Beach launch) |