Support

Get help with ArrivSure

Reach a real person on our team in Coral Springs, Florida. Call, email, or send a request from inside ArrivSure.

Contact support

Pick whichever is easiest.

Every option reaches the same ArrivSure support team.

Call us

(844) 277-7873844-ARR-SURE

Best for anything urgent, like check-in not working at the front desk.

Already a customer?

Contact support in the app

Signed in to ArrivSure? Send a request from inside the app and follow its progress under My requests.

Open Contact support You may be asked to sign in first.

Our office: ArrivSure Inc., 7401 Wiles Road Suite 151, Coral Springs, FL 33067

Help us solve it faster

When you call, email, or send a request, it helps to include:

  • Your facility or building name
  • Where it happened: the iPad kiosk, Reception Dashboard, Companion app, Visitor Portal, or a report
  • What you expected, and what happened instead
  • When it happened, plus a screenshot if you have one

Please don’t send passwords or resident health information by email. Describe the problem without them and we’ll take it from there.

Help guides inside ArrivSure

ArrivSure includes step-by-step guides for everyday tasks. Open Help inside ArrivSure to search them, then use Contact support from the same menu if you still need us.

Using the iPad kiosk or the Companion app on iPhone? Reach us the same way: call, email, or send a request from ArrivSure on the web.

Visiting a community?

For questions about a visit, visiting hours, or check-in rules, contact the community you’re visiting. They set their own visitor policies; ArrivSure provides the check-in system they use.

For a privacy question about information you gave at check-in, contact the community or email privacy@arrivsure.com.