Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of ArrivSure's website, software, and services (collectively, the "Services"). By accessing or using ArrivSure, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

1. Eligibility & Account Registration

To use the Services, you must:

•Be at least 18 years old

•Have the legal authority to bind your organization

•Provide accurate, current, and complete account information

You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

2. Use of the Services

You agree to use ArrivSure only for lawful purposes and in accordance with these Terms. You may not:

•Use the Services for illegal, fraudulent, or unauthorized activities

•Attempt to reverse engineer, decompile, or exploit the platform

•Interfere with system security, performance, or availability

•Access data or systems not intended for you

ArrivSure reserves the right to suspend or terminate access for violations of this section.

3. Customer Responsibilities

Customers are solely responsible for:

•Configuring data collection and workflows appropriately

•Obtaining all required visitor, employee, or user consents

•Complying with applicable federal, state, and local laws (including privacy and healthcare regulations)

•Managing user access, permissions, and account security

ArrivSure acts as a service provider and does not determine the legality of customer data collection practices.

4. Subscription & Billing

•Services are provided on a subscription basis

•Fees are billed according to your selected plan

•Payments are non-refundable unless otherwise stated in writing

•Pricing may change with prior notice

Failure to pay may result in suspension or termination of the Services.

5. Intellectual Property

All software, content, trademarks, and intellectual property associated with the Services are owned by ArrivSure or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services during an active subscription. You may not copy, modify, distribute, sublicense, or create derivative works without prior written consent.

6. Data Ownership & Use

•Customers retain ownership of their data

•ArrivSure processes data solely to provide and improve the Services

•ArrivSure does not claim ownership over customer or visitor data

Data handling is governed by our Privacy Policy.

7. Email & SMS Communications

ArrivSure may send transactional and service-related email and SMS/text messages in connection with your use of the Services. These communications may include account notifications, security alerts, visit confirmations, reminders, system updates, onboarding messages, and customer support communications.

ArrivSure does not send marketing or promotional SMS messages.

By providing your email address or mobile phone number and affirmatively opting in, you consent to receive such communications. Consent to receive SMS messages is not a condition of purchase and may be withdrawn at any time.

Message frequency varies based on account activity, user actions, and enabled features. Message and data rates may apply depending on your mobile carrier and mobile plan.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP. You will receive a confirmation message upon opting out. Email communications may be unsubscribed from using the unsubscribe mechanisms provided where applicable.

ArrivSure does not sell, rent, trade, or share email addresses or phone numbers with third parties for marketing or promotional purposes.

Mobile carriers are not liable for delayed or undelivered messages.

All email and SMS communications are subject to ArrivSure's Privacy Policy.

8. Availability & Service Levels

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. Planned maintenance, updates, or unplanned outages may occur.

9. Termination

Either party may terminate:

•In accordance with subscription terms

•For material breach

•For legal, regulatory, or compliance reasons

Upon termination, access to the Services will be disabled. Data retention and deletion will follow contractual and legal requirements.

10. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, ArrivSure disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

To the fullest extent permitted by law, ArrivSure shall not be liable for indirect, incidental, consequential, or special damages. ArrivSure's total liability shall not exceed the amounts paid by you in the twelve (12) months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless ArrivSure from any claims, damages, losses, or expenses arising from:

•Your use or misuse of the Services

•Violation of these Terms

•Violation of applicable laws or regulations

13. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

15. Contact Us

If you have questions about these Terms: Email: support@arrivsure.com Mail: ArrivSure Inc. 7401 Wiles Road, Suite 151 Coral Springs, FL 33067