Privacy Policy

ArrivSure ("ArrivSure," "we," "us," or "our") is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, and services (collectively, the "Services"). By accessing or using ArrivSure, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

•Account information (name, email address, company name)

•Contact information submitted through forms

•Billing and subscription information

•Support requests and communications

•Configuration data (facility settings, badge layouts, templates)

1.2 Visitor Information Collected Through the Platform

When ArrivSure customers use the platform for visitor management, ArrivSure may process visitor data on their behalf, including:

•Visitor name

•Contact details (email address, phone number)

•Photo (if enabled by the customer)

•Visit purpose, check-in and check-out times

•Digital signatures and form responses

•Survey responses and feedback

Important: ArrivSure acts as a data processor for visitor information. Our customers are the data controllers and determine what data is collected, the legal basis for collection, and how it is used.

1.3 Automatically Collected Information

We automatically collect certain technical and usage information, including:

•IP address

•Browser type and version

•Device type and operating system

•Usage data and interaction logs

•Cookies and similar tracking technologies

2. How We Use Information

We use collected information to:

•Provide, operate, and maintain the Services

•Authenticate users and manage accounts

•Process payments and subscriptions

•Support visitor check-in, badging, and reporting

•Send transactional and service-related communications

•Improve product performance, reliability, and usability

•Monitor security and prevent fraud or abuse

•Comply with legal and regulatory obligations

ArrivSure does not sell personal data.

3. SMS / Text Messaging Consent

If you provide your mobile phone number and opt in to receive SMS or text messages from ArrivSure, you consent to receive transactional or service-related messages such as alerts, notifications, confirmations, reminders, and support communications.

All categories of data described in this Privacy Policy exclude text messaging originator opt-in data and consent.

This information will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

We may share text messaging opt-in data and consent only with trusted telecommunications platform providers (such as Twilio) and mobile network carriers (such as Verizon, AT&T, and T-Mobile) solely for the purpose of delivering text messages or complying with legal, regulatory, or investigational requests related to messaging services.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@arrivsure.com.

4. Cookies & Tracking Technologies

ArrivSure uses cookies and similar technologies to:

•Maintain secure user sessions

•Remember preferences and settings

•Analyze platform usage

•Improve website performance and reliability

You may control cookies through your browser settings. Disabling cookies may affect certain functionality of the Services.

5. How We Share Information

5.1 Service Providers

With trusted third-party vendors who assist us in operating the platform, such as hosting and infrastructure providers, payment processors, email and messaging delivery services, and analytics and monitoring providers. All service providers are contractually required to protect data and use it only for authorized purposes.

5.2 Legal & Compliance

We may disclose information when required to comply with applicable laws or regulations, respond to lawful government or court requests, or protect the rights, safety, or property of ArrivSure, our customers, or others.

5.3 Business Transfers

If ArrivSure undergoes a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to applicable confidentiality protections.

6. Data Security

We implement industry-standard administrative, technical, and organizational safeguards, including:

•Encryption in transit and at rest

•Role-based access controls

•Audit logging and monitoring

•Secure cloud infrastructure

•Ongoing vulnerability management

While no system is completely secure, we continuously improve our security practices.

7. Data Retention

We retain information only as long as necessary to provide and support the Services, fulfill contractual obligations, and comply with legal or regulatory requirements. Customers may configure retention policies for visitor data where applicable.

8. HIPAA & Healthcare Data

ArrivSure is designed for use in healthcare and regulated environments. Where applicable, we follow HIPAA-aligned security practices, Business Associate Agreements (BAAs) are available upon request, customers control what health-related information is collected, and ArrivSure does not use healthcare data for marketing or advertising.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

•Access your personal data

•Correct inaccurate or incomplete data

•Request deletion of data

•Object to or restrict processing

•Request data portability

Requests may be submitted to privacy@arrivsure.com.

10. Children's Privacy

ArrivSure is not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any material changes will be posted on this page with an updated effective date.

12. ArrivSure Kiosk App for iPad

This section applies to the ArrivSure visitor management kiosk application for iPad, available on the Apple App Store.

What We Collect

The App collects visitor information on behalf of the facility where it is deployed. What is collected depends on the facility's settings and may include:

•Visitor details — Name, phone number, email, company, and visit purpose

•Photos — Visitor photos for identification badges (via the device camera)

•ID verification — Driver's license or government ID information, when required by the facility

•Signatures — Electronic signatures on facility documents such as visitor agreements

•Health screening — Responses to health-related questions, when enabled by the facility

•Survey responses — Optional visitor feedback

•Device diagnostics — Battery level, OS version, and app version for kiosk monitoring

How We Use It

All visitor data is collected and stored on behalf of the facility you are visiting. ArrivSure does not sell personal information to third parties. Data is transmitted securely over encrypted connections and retained according to the facility's data retention policies.

Device Permissions

•Camera — For visitor badge photos and ID scanning

•Bluetooth & Local Network — For connecting to label printers

Third-Party Services

The App does not include any third-party analytics, advertising, or user tracking. The only third-party component is a printer SDK used for badge printing, which does not collect personal data.

Children's Privacy

The App is intended for use in commercial facilities and is not directed at children under 13.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: Email: support@arrivsure.com Mail: ArrivSure Inc. 7401 Wiles Road, Suite 151 Coral Springs, FL 33067