Privacy Policy

ArrivSure (“ArrivSure,” “we,” “us,” or “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, applications, and services (collectively, the “Services”).

By using ArrivSure, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide, including:

  • Account information (name, email address, company name)

  • Contact information submitted through forms

  • Billing and subscription information

  • Support requests and communications

  • Configuration data (facility settings, badge layouts, templates)

1.2 Visitor Information Collected Through the Platform

When customers use ArrivSure for visitor management, the platform may collect visitor data on their behalf, including:

  • Visitor name

  • Contact details (email, phone number)

  • Photo (if enabled by the customer)

  • Visit purpose, check-in/check-out times

  • Digital signatures and form responses

  • Survey responses and feedback

Important: ArrivSure acts as a data processor for visitor information. Our customers are the data controllers and determine what data is collected and how it is used.

1.3 Automatically Collected Information

We automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device and operating system

  • Usage data and interaction logs

  • Cookies and similar tracking technologies

2. How We Use Information

We use information to:

  • Provide, operate, and maintain the Services

  • Authenticate users and manage accounts

  • Process payments and subscriptions

  • Support visitor check-in, badging, and reporting

  • Send transactional communications

  • Improve product performance and usability

  • Monitor security and prevent abuse

  • Comply with legal and regulatory obligations

We do not sell personal data.

3. Cookies & Tracking Technologies

ArrivSure uses cookies and similar technologies to:

  • Maintain secure sessions

  • Remember user preferences

  • Analyze platform usage

  • Improve site performance

You may control cookies through your browser settings. Disabling cookies may impact functionality.

4. How We Share Information

We may share information only as follows:

4.1 Service Providers

With trusted vendors who help us operate the platform, such as:

  • Hosting and infrastructure providers

  • Payment processors

  • Email delivery services

  • Analytics providers

All vendors are contractually required to protect data.

4.2 Legal & Compliance

We may disclose information if required to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests or court orders

  • Protect the rights, safety, or property of ArrivSure or others

4.3 Business Transfers

If ArrivSure undergoes a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard safeguards, including:

  • Encryption in transit and at rest

  • Role-based access controls

  • Audit logging

  • Secure cloud infrastructure

  • Regular monitoring and vulnerability management

No system is 100% secure, but we continuously improve our security posture.

6. Data Retention

We retain information only as long as necessary to:

  • Provide the Services

  • Meet contractual obligations

  • Comply with legal requirements

Customers may configure retention settings for visitor data where applicable.

7. HIPAA & Healthcare Data

ArrivSure is designed to support healthcare environments. Where applicable:

  • We follow HIPAA-aligned security practices

  • Business Associate Agreements (BAAs) are available upon request

  • Customers control what health-related information is collected

ArrivSure does not use healthcare data for marketing or advertising.

8. Your Rights

Depending on your location, you may have rights to:

  • Access personal data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Request data portability

Requests can be submitted to: privacy@arrivsure.com

9. Children’s Privacy

ArrivSure is not intended for children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy:

Email: support@arrivsure.com

Mail: ArrivSure Inc.

7401 Wile Road Suite 151
Coral Springs, FL 33067