Feature

Reputation Management

Turn every visitor checkout into a chance to grow your online reputation.

ArrivSure's reputation system automates review collection across Google, Yelp, Facebook, and Trustpilot — triggered at visitor checkout. Configure rules for timing, visitor type, and minimum rating thresholds. The smart routing engine sends high-scoring visitors to public review platforms while keeping low scores internal for your quality team.

Complement reviews with built-in surveys featuring custom questionnaires, sentiment analysis, and two-way visitor messaging for follow-ups. Track review volume, ratings, and sentiment across all your facilities from one analytics dashboard with competitive benchmarking by geography.

app.arrivsure.com
Survey responses and analytics
Visitor feedback survey on iPad
How It Works

The Review Pipeline

Visitors complete an internal survey at the kiosk or via SMS link. High scorers are automatically prompted to leave a public review. Low scores stay internal for your quality team.

1

Checkout Survey

Visitor checks out and rates their experience on a 1-5 star survey — at the kiosk or via SMS link.

2

Smart Routing

High ratings (4-5 stars) trigger an automatic Google, Yelp, or Facebook review request. Low ratings stay internal.

3

Follow Up

Your team gets notified of low scores immediately. Use two-way messaging to resolve issues before they go public.

Messages · ArrivSure
Thanks for visiting Sunrise SNF! How was your experience today? Tap to share your feedback: arrivsure.com/s/a8x2k
10:32 AM
After 5-star survey
We're so glad you had a great experience! Would you mind sharing it on Google? It really helps families find us. g.page/sunrise-snf/review
10:34 AM

Automated SMS survey → review pipeline

Capabilities

Built for Reputation Growth

Review Automation

Automated review requests on Google, Yelp, Facebook & Trustpilot
Rule-based configuration: timing, visitor type, rating threshold
Custom messaging templates
Bulk survey resend for incomplete responses

Surveys & Feedback

Built-in survey system with custom questionnaires
Sentiment analysis & text analytics on responses
Two-way visitor messaging for follow-up conversations
Internal feedback capture for quality improvement

Analytics

Reputation analytics dashboard with trend tracking
Review volume & rating monitoring across facilities
Competitive benchmarking by geography
Benefits

Why It Matters

More Reviews, Higher Ratings
Automated, well-timed review requests drive up to 300% more reviews — and they skew positive because happy visitors respond.
Census Development
Better online ratings directly influence family decision-making and drive census growth for your facilities.
Quality Improvement
Built-in surveys with sentiment analysis capture issues internally before they become public complaints.
Multi-Platform Reach
Collect reviews on Google, Yelp, Facebook, and Trustpilot — not just one platform.

Ready to Transform Your Front Desk?

Join healthcare facilities across Florida already using ArrivSure.

Book Your Demo